Client Bill of Rights
Client Bill of Rights
It is fair to say that personal injury law is both complex and intimidating for the average person. Rules and regulations are formal. Attitudes and everyday behaviours are less formal, but just as important.
Personal injury law works differently than other types of law, such as employment law, family law, and criminal law. For these legal services, clients pay lawyers upfront. Because accident victims are injured physically, emotionally, and financially, they are unable to pay personal injury lawyers upfront.
So, the way that Canada’s personal injury law works is this: injured clients are able to hire lawyers to represent their interests and help settle their legal claims against those who injured them through contingency billing. This means that personal injury lawyers get a portion of your settlement after your case is completed. A contingency fee retainer allows our clients to have a lawyer speak on their behalf and ensure their legal rights are not violated at most difficult times when they may already be strained for money due to lost income or high medical and treatment bills.
Our personal injury lawyers are most frequently paid on contingency. This means that you will not have to incur legal fees or out-of-pocket expenses for obtaining records and filing documents with courts and at tribunals until the settlement or resolution of your case. . We will bear all the expenses associated with your case until the settlement, award, or judgment in your case.
At Verkhovets Law, we recognize the importance of our clients, and we pledge to treat you with dignity and respect. We know that for many people, dealing with a lawyer is an emotional and financial strain. Always feel free to ask us what is going on, what we are doing for you, and why.
Our Client Bill of Rights deals with three important areas: Timely Client Communication; Confidentiality and Privacy; and Rates, Fees, and Disbursements.
the fee arrangements and types
Right to Timely Client Communication
Right to Timely Client Communication
Our clients deserve:
Our clients deserve:
- To understand which Verkhovets Law personal injury lawyer is primarily responsible for your case
- To understand if, when, and who, another Verkhovets Law lawyer or legal professional will be involved
- To understand how Verkhovets Law operates
- To understand, to the degree agreed to by client and lawyer, the law surrounding your case
- To receive a timeline that will be revised during the resolution of their matter, showing when various actions will take place and fees and disbursements will be due
- To establish an agreement with your main lawyer regarding how detailed and extensive communication will be
- To know, to the degree agreed to between client and lawyer, what is happening to the progress of your case
- To receive prompt responses to questions asked in person, in letters, or electronically. We aim to respond to client queries in one business day
“A huge driving factor for me is helping personal injury accident victims who don’t have the resources they need to get their case assessments. You need a lot of medical reports that cost money and are not covered by OHIP to prove your case. If there are no medical records, you have no evidence that you are injured. We, the personal injury lawyers at Verkhovets Law, cover those costs until your case settles.
“We stay involved in the rehabilitation of all our clients“.
“We attend all discoveries for all our client cases“.
“We attend all mediations for all our client cases“.
Right to Timely Client Communication
Right to Timely Client Communication
Our clients deserve:
Our clients deserve:
- To know what client confidentiality and personal privacy really mean.
- To understand the concept of lawyer-client confidentiality (also known as solicitor-client privilege) and to be confident that Verkhovets Law lawyers will maintain this confidentiality.
- To not have Verkhovets Law lawyers act for a competitor, without the prior approval of both clients and an agreement on the scope of the project.
- To have the opportunity to contribute their time and expertise to do additional research and perform tasks that do not require specific legal expertise, but would serve to lower legal fees.
- The client must understand that the lawyer cannot accept instructions from the client to change the legal process in any way.
Right to Clear Rates, Fees, and Disbursements
Right to Clear Rates, Fees, and Disbursements
have to incur legal fees or out-of-pocket expanses associated with obtaining records and filing fees
until settlement or resolution. We will bear all the expenses associated with your case until the
settlement, award, or judgment in your case.
If you choose to opt out from the contingency fee retainer, and resort
to an hourly retainer, we will ensure you have access
to the following information:
If you choose to opt out form the contingency fee retainer, and resort to an hourly retainer, we will ensure you have access to the following information:
- Which Verkhovets Law lawyers and staff will charge you for time spent and services rendered.
- What charges or hourly rates apply to each of these lawyers and staff.
- What activities, actions, and services are chargeable.
- If internal conversations between a lawyer and an assistant are charged to you.
- If travel time is charged back to you.
- If evening and weekend fees are priced at a premium.
- Your account’s current financial position.
Read more about Fees and how our personal injury lawyers are paid.